Frequently Asked Questions
Everything you need to know about your Alchemy London shopping experience.
What is the standard delivery time for orders within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an Express Delivery service which guarantees arrival within 1-2 business days if the order is placed before 2 PM GMT.
Do you offer international shipping?
Yes, Alchemy London ships worldwide. International delivery times vary by location, typically ranging from 5-10 business days. Please note that customs duties and taxes may apply depending on your country's regulations.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please use our online portal to generate a return label. Refunds are processed within 7-10 business days of receiving the item.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes range from tailored to oversized, we recommend checking the fit notes in the product description before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.
Are your garments sustainably produced?
Alchemy London is committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with factories that guarantee fair wages and safe working conditions.